Shipping and Delivery Policy

At Masader Alkhaleej Lilinaya, we are committed to preparing and shipping orders in the best possible way to ensure that products arrive in excellent condition to our customers within the Kingdom of Saudi Arabia.

First: Shipping Coverage

We currently provide shipping services within the Kingdom of Saudi Arabia. Additional regions or countries may be added later depending on the availability of shipping services.

Second: Order Processing Time

Orders are processed within 0 to 1 business day after order confirmation and payment.

Orders are processed and shipped daily except on Fridays and official public holidays.

Third: Delivery Time

Delivery usually takes 1 to 5 business days after the order is handed over to the shipping company. Delivery time may vary depending on the city, region, or the shipping company’s circumstances.

Fourth: Shipping Fees

Shipping fees are clearly displayed to the customer during checkout and before payment. Fees may vary depending on the city, shipping company, or available offers in the store.

Free shipping is available for orders with a value of 299 or more, unless otherwise stated in specific offers or special terms.

Fifth: Order Tracking

After the order is shipped, the customer will receive a tracking number or shipping notification if provided by the shipping company. The customer can track the order through the tracking link or through the order page.

Sixth: Shipping Delays

Delays may occur due to circumstances beyond the store’s control, such as shipping company delays, incomplete addresses, peak seasons, or emergency conditions. We will do our best to assist the customer and follow up on the order whenever possible.

Seventh: Customer Responsibility

The customer is responsible for ensuring that the shipping information is correct before completing the order, including name, mobile number, city, district, address, and postal code if available.

The store is not responsible for delays caused by incorrect or incomplete shipping information.

Eighth: Receiving the Order

Upon receiving the order, the customer should check the condition of the shipment before opening it. If there is visible damage or an incorrect item, the customer must contact us within 24 hours of receiving the order and provide photos along with the order number.

Ninth: Shipping Inquiries

For any inquiries regarding shipping or delivery, customers may contact us through the available contact channels in the store and provide the order number to help us follow up efficiently.

Last updated: June 03, 2026